Return & Exchanges
RETURN POLICY
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
1. How long do I have to make a return?
You have 45 days to make a return. You must send back and upload the return tracking number within 45 days from the date of purchase.
Mail
The first return label in your order is free. If you later decide to return additional items from the same order, we will deduct £ 2.50 from your refund. You can either use the provided return label or the QR code. (The size of the return label should be 100x150 mm)
How will I get my refund?
1. Your request will be processed within 14 days after we receive your return.
During sales season, it may takes longer for your returns to be processed. Your refund will be delayed by approximately 3 to 5 working days. We apologise for any inconvenience.
2. If you have not agreed otherwise with our Customer Service:
- any refund related to the cancellation of the sales contract during the legal withdrawal period (14 days), will be made under the conditions specified in article 8 of the GCU directly to the card that was used for payment; and
- Any refunds resulting from our extension of the legal withdrawal period (45 days), may be made directly as a "Credit" on your Customer Account, at your election. You can then deduct the amount of your refund from your next order.
As soon as your refund is processed, you will receive a confirmation e-mail.
Note:
1. We only refund the standard delivery fees. Any additional costs resulting from your choice of a type of delivery other than the least expensive are non-refundable.
2. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
If you have any problems with your return, please contact Customer Service within 45 days of the date of purchase, this will not affect your statutory rights.